TERMS &
PRIVACY
1.
DEFINITIONS
IAM Prague: company IAMPrague s.r.o., ID-No: 28933621, with registered seat in Kodaňská
549/21, Vršovice, 101 00 Praha 10, registered in the Commercial Register kept
by the Municipal Court in Prague, Section C, Insert 154050, which is the company responsible for the management and operation
of the museum as well as for the operation of the e-shop
Museum space: Old Town Square 480/24, 100
00 Prague 1 - Old Town, including the gift shop, interior courtyard, restaurant
and the garden area directly in front of the building.
E-shop: the internet shop available
on the website https://www.iamprague.eu,
offering online sale of online virtual tours of the Museum space
Visitor: anyone entering the museum
space to visit an exhibition and/or attend an event.
Consumer: anyone using the IAM Prague
website, relevant subdomains, and other online applications, the online ticket
shop, the e-shop, restaurant, the gift shop or the IAM Prague application.
Museum staff: anyone representing the
museum and who is identifiable as such.
2.
THE MUSEUM
SPACE:
2.1 ADMISSION
TICKETS
Article 2.1.1
IAM Prague publishes admission prices through its proprietary channels,
on the website, by the entrance to the museum and through direct
communications. The prices listed here are subject to change. IAM Prague cannot
be held responsible for the (incorrect) publication of admission prices by
third parties.
Article 2.1.2
Admission tickets can be purchased at the entrance, on the website (via
GOOUT) or from one of the museum’s licensed resellers.
Article 2.1.3
A visitor will be eligible for a discounted admission fee if they meet
the applicable conditions. Museum staff may ask for proof of ID for the
discounted admission fee. If the visitor cannot produce a proof of ID or the
proof of ID is not valid, the visitor will be charged the regular admission
price.
Article 2.1.4
A visitor who has purchased an admission ticket will not be entitled to
a refund or any kind of compensation in case of loss or theft of the ticket.
Once an admission ticket has been purchased, it cannot be exchanged.
2.2 OPENING HOURS
Article 2.2.1
IAM Prague publishes its opening hours through its proprietary channels,
on the website, by the entrance to the museum and through direct
communications. The Museum reserves the right to change previously published
opening hours without visitors being entitled to a refund of the price paid for
their admission ticket. The Museum cannot be held responsible for the
(incorrect) publication of opening hours by third parties.
Article 2.2.2
Part of the museum space may be closed to visitors on certain occasions.
Such will not entitle visitors to a refund of the admission price. When a
substantial part of the museum space is closed to visitors, there will be a
notice on the website and by the entrance, and a reduced admission fee will
apply or another kind of compensation will be offered.
2.3 VISITS
Article 2.3.1
Visitors must conduct themselves in the museum space in compliance with
the standards of public order and with these regulations, while always abiding
by the instructions of museum staff. Failing that, visitors may be denied
access without being entitled to a refund of the admission fee or other costs
incurred.
Article 2.3.2
Parents or supervisors of under-age children, either in organized groups
or not, are responsible for the children’s behavior.
Article 2.3.3
IAM Prague does not offer storage for strollers, mobility scooters,
wheelchairs, etc. There is limited space available outside the museum to park
such items. Visitors must check with museum staff first before parking
strollers, mobility scooters, wheelchairs, etc. outside. The Museum does not
accept responsibility for damage or loss or theft of goods left by visitors.
Article 2.3.4
The museum space can be accessed with small rucksacks or handbags,
provided these are hand-carried or worn on the front. The Museum does not
accept responsibility for damage to or loss or theft of goods left by visitors.
Article 2.3.5
Museum staff may ask to inspect a visitor’s bag for security reasons.
Article 2.3.6
Smoking, eating or drinking is not permitted in the museum space, except
for the restaurant and in the outside area.
Article 2.3.7
Pets are not permitted, except for official guide dogs.
Article 2.3.8
Visitors are liable for any damage caused by them.
Article 2.3.9
Visitors are allowed to take pictures or shoot video
2.4 LIABILITY AND FORCE MAJEURE
Article 2.4.1
Visitors enter the museum space at their own risk. IAM
Prague can only be held liable for injury to a visitor or loss or damage to the
properties of a visitor if caused by intent or gross negligence on the part of
The Museum. Damage or injury will be covered up to the amount for which The
Museum is insured or should in all reasonableness be insured. Possible
compensation can never exceed the loss determined by IAM Prague’s insurer. IAMPrague
can never be held liable for indirect losses or damage.
Article 2.4.2
Shortcomings caused by force majeure can never be attributed to IAM Prague
and will never lead to entitlement to a refund or compensation. Force majeure
is a suspensive or resolutive condition for these general terms and conditions.
2.5 MUSEUM STORE
Article 2.5.1
Consumers can purchase products at the museum store. Products displayed
are sold at the indicated price, which includes VAT.
Article 2.5.2
Items purchased at the museum store can be exchanged
by returning the product to the store in person with the receipt within
fourteen (14) days. Returns are accepted only on account of production or sales
faults. The consumer will then receive a non-faulty version of the same
product. If the product in question is no longer available, the purchase price
will be refunded.
3.
E-SHOP
3.1 PURCHASE
OF SERVICES
Article 3.1.1
IAMPrague advertises sale of Services on the E-shop,
specifically virtual tours of the Museum space. The virtual tours allow the
Consumer to view featured art installations and Museum premises. Free
promotional virtual tours are available for the Consumers to sample and help
them choose the right service before purchasing the paid virtual tour. All the
Services advertised on the E-shop are for informational purposes only and
IAMPrague is not obliged to enter into the agreement on purchase of the
services.
Article 3.1.2
The paid service can be acquired by a purchase
agreement concluded between IAMPrague and the Consumer based on the order of
the Consumer and Acceptance by IAMPrague. The order takes place in the E-shop
by filling out the order form which does not require registration. After
choosing the desired virtual tour(s), the Consumer fills in his name, e-mail
address, and date of birth and submits the order by clicking on the “Buy now”
icon.
Article 3.1.3
The payment for the services is possible using the electronic
transfer of funds via the Adyen payment system. Filling in your debit card
information might be necessary. The payment for the service happens instantly.
Article 3.1.4
Within a few minutes after the payment for the
service, the access code for the chosen service is delivered to the consumer’s
e-mail address alongside with the order confirmation and the purchase receipt. Based
on the access code, the Consumer can instantly view the virtual tour. The
viewing can be repeated but is limited to the device from which the order was placed.
3.2
CANCELLATION AND REFUND POLICY
Article 3.2.1
The Consumer can cancel his order until the moment of
delivery of the e-mail containing order confirmation, receipt and service
access code. The cancellation must be sent to IAMPrague prior to the delivery
of the e-mail containing order confirmation to the e-mail address info@iamprague.eu. In such case, any
payment paid to IAMPrague concerning the cancelled order will be returned to
the Consumer in full.
Article 3.2.2
The Consumer cannot withdraw from the purchase
contract, as the subject of the contract is a “digital content not handed oved
on a material carrier”. By accepting these Terms and Conditions, the Consumer
expressly agrees that the service will be delivered before the lapse of the
lawful withdrawal period of 14 days.
Article 3.2.3
In case the Consumer is unsatisfied with the provided
service, it is possible to file a complaint with IAMPrague, stating specific
reasons for the dissatisfaction as well as stating the desired form of remedy.
The complaint will be processed by IAMPrague within the period of 30 days.
4.
PRIVACY AND COOKIE POLICY
Article 4.1
There is CCTV video surveillance throughout the Museum
space. Video footage will be stored in line with legal provisions and, whenever
required, shared with the law enforcement agencies.
Article 4.2
The Museum reserves the right to take photos and shoot
video in the Museum space to use for publicity purposes. Visitors who object to
appearing in such photos and video can let IAM Prague know, and IAM Prague will
then endeavor to prevent publication of any photos and video featuring the
visitor in question. If you want to do so, please contact us at info@iamprague.eu.
Article 4.3
IAM Prague uses cookies to facilitate the use of our
website and to compile a profile of consumers’ online behavior. For this, IAM
Prague uses a service provided by Google, which may share the information with
third parties if legally required to do so or to the extent that third parties
process the information on Google’s behalf. Data collected (e.g. IP address,
date and time of your visit, your operating system and browser, language
settings) will by anonymized, which means that it will not be linked to names,
addresses, email addresses, etc. The consumer has the right to request access
to the data and have it rectified or erased. If you want to do so, please
contact us at info@iamprague.eu. You can
also access your browser settings to customize what cookies can be stored in
your computer, or completely disable storing of cookies. Please be aware that
by doing so you may cause some websites, including ours, to function
improperly.
Article 4.4
Consumers can purchase admission tickets on the
tickets page on the website (via GOOUT) as well as purchase virtual tours
thought the E-shop on the website. For this purpose, we might ask you to submit
your personal data such as name, date of birth, your e-mail address, your bank
card details. The personal data needed for purchasing tickets online are
requested during the ordering process and stored in a database operated by
third party (GOOUT). The personal data needed for the purchase of the virtual
tours are acquired and used solely for the purpose of concluding the purchase
contract and stored by IAMPrague. All data is fully protected from misuse and
accessed only by a limited number of persons. The consumer has the right to
access the personal data, have the personal data rectified or have the personal
data erased by submitting a request to that effect. If you want to do so, please contact us at info@iamprague.eu. Please note, that our
company does not have access and
does not hold or store the details of payment cards used by you during the
process of purchase. The details of your payment cards are only available to
the secure payment gateway Adyen and the relevant bank.
5. APPLICABLE LAW
These general terms and conditions and the activities are subject to
Czech law.